I tried to VIEW Show All Hints and it wouldn't make the checkmark. I tried to change VIEW thumbnail size and nothing happens. It takes me to a web page that states, Page Has Moved or Doesn't Exist. I can't access HELP TOPICS in the software. The customer service CHAT is a waste of time. A very, very unsatisfied and frustrated customer Leila ORDER#M8479507″ My mistake, i should not have been loyal to them and now I learned my lesson. I am so disappointed and I so wished I had listened to my husband and had not trusted them for such a special occasion. I remembered when I was not just one more client. My husband was against me using My Publisher but I insisted. They don’t deserve to be number 1 anymore and I only used them again due to good memories from old times when I was treated with respect and attention. No wonder so many new competitors are out on the market now with time they were not able to keep up their place on business. When I started making books, My publisher was the only company in the market, the only good one. Actually the mistake comes from his boss who is not keeping an eye on him to make sure that he is trying to help a customer. Murilo doesn’t understand the meaning of customer service. A customer service who is not willing to think outside the box in order to help a customer has definitely chosen a wrong job.
I just wished I had not used My Publisher for my order, they were unreliable, unfriendly and operates on a computerized manner. I trusted My Publisher, I trusted Yvonne when I shouldn’t. The book was meant to be given on a very special occasion to a very special client and now not only it won’t be delivered on schedule but it will be delivered on Monday, when it would be too late. All it would take was a quick phone call to UPS to make sure that the book would be delivered on the scheduled that it was promised, Saturday. She probably thinks that she is too important to talk with a delivery company. I offered to pay extra when talking to Margaret and again she said no. UPS couldn’t make the change, the request had to come from the sender. I called UPS and gave them my tracking number and was willing to pay the extra charge. All I needed was a Saturday delivery, I was promised Saturday delivery by Yvonne. She asked her supervisor named Danilo who is supposed to be her boss and he said that they don’t make exception.
She made promises she couldn’t keep and after talking to another supervisor named Margaret she also was not willing to help.
I had to escalate my problem to the supervisor after wasting my time talking with an employee named Yvonne who is supposed to be very knowledgeable and experienced. Now If you are looking for an unreliable company, talk with employees who make promises they are not willing to keep and are not willing to help you or go the extra mile for the customer satisfaction My Publisher is the right company.
#BEST DAY TO ORDER MYPUBLISHER BOOK FULL#
I have done several books and it was always excellent service, full support and great products. I have been a customer with My Publisher from the very beginning. I don’t recommend My Publisher to my worst enemies! I wish I could give 0 stars for My Publisher, actually negative stars. Very, very unsatisfied and frustrated customer
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